Claims Assistance


The 2ID/RUCD Claims Office is responsible for investigating, processing, and settling all claims filed against and in favor of the United States pursuant to the Personnel Claims Act, the Military Claims Act, and other statutes, as well as claims filed under Article 139, of the UCMJ.

The 2ID/RUCD Claims Office provides prompt, professional resolution of claims filed against the United States

Personnel Claims (Personnel Claims Act)

Army Regulation 27-20, Chapter 11

Under the PCA, personnel claims are claims against the United States, by military members and civilian employees, for the fair market value of personal property lost, damaged, or destroyed incident to service. Typical claims under the PCA include, but are not limited to, household good shipments, hold baggage shipments, privately-owed vehicle shipments, and fire or flood at on-post quarters. The claims process allows for various options to file claim:

  1. Directly with the carrier for full replacement value.
  2. On-line,, for U.S. Army personnel with the U.S. Army Claims Service.
  3. In-person at local claims office.


Reporting loss/damage: Any damage or loss noticed AFTER delivery should be noted on the DD Form 1840R or DOD Notification of Loss or Damage AFTER Delivery. All Loss/Damage must be notified and filed within 75 days of delivery either by mail, email ( or by on DPS line ( to the TSP.

Filing claim: A claim for Full Replacement Value (FRV) must be filed with the Transportation Service Provider (TSP) within nine (9) months of delivery. After 9 months, you can still file a claim with the Military Claims Office (MCO) for the depreciated value of the items. Regardless of whether you file directly with the TSP or with a military claims office, you must file your claim within two (2) years of delivery.

2ID/RUCD Claims Office will help you with any question related to those deadlines. And if your claim to meet notice deadlines or the Statute of Limitation when 2ID/RUCD Claims Office is closed during the normal work week for training or other non-holiday reasons, you may get the information of TSPs at the link. The link alphabetically lists carrier’s address, telephone/FAX #, and e-mail address.

Name Date
Disaster Claims Packet 11/04/2011
HHG Claims Packet 11/04/2011
Miscellaneous Claims Packet 11/04/2011
Theft Claims Packet 11/04/2011

Tort Claims (Military Claims Act)

Army Regulation 27-20, Chapter 3

Under the MCA, tort claims are claims against the United States, by personnel who are determined to be inhabitants (normally residents) of the United States at the time of the incident giving rise to the claim, for death or personal injury, or damage to, or loss or destruction of property, either caused by acts or omissions of military personnel or civilian employees of the DOD acting within the scope of their employment that has been determined to be negligent or wrongful, or caused by acts incident to the noncombat activities of the Armed Services. Typical claims under the MCA include, but are not limited to, vehicle damage (Government vehicle striking your privately-owned vehicle), laundry (loss or damage from Quartermaster Laundry or any Non-Appropriated Fund laundry facility), and medical claims.

Tort Claim is settled or denied by the Commander, U.S. Armed Forces Claims Service-Korea but you may submit your claim to the claim office at nearest military installation. 2ID/RUCD Claims Office will investigate the claim and forward it to the Commander, USAFCS-K, for further processing and final settlement.

Information of USAFCS-K :
HQ, 8th Army, OSJA
ATTN: (Section or Individual)
Unit 15237
APO AP 96205-5237

Name Date
POV Damage Claims Packet 11/04/2011

ART 139

Claims under Article 139, Uniform Code of Military Justice, Army Regulation 27-20, chapter 9

These are administrative claims made against military personnel only for loss of, or damage to, real or personal property that has been willfully damaged or wrongfully taken. Claims for death or personal injury, subrogated claims, and claims founded in negligence or breach of a contractual or fiduciary relationship are excluded. All claims under this chapter must be presented to an Army claims office within 90 days of the incident.

Name Date
Article 139 Claims Form 11/04/2011
General Information by USARCS 11/04/2011

Claims Notes

Name Date
Article 139 Claims 09/21/2017
Disaster Plan 01/31/2013
Defense Personal Property System (DPS) 09/21/2017
Full Replacement Value (FRV) 01/31/2013
Inconvenience Claims 11/04/2011
Losses Due to Theft 09/21/2017
Organizational Clothing and Individual Equipment (OCIE) 01/31/2013
Personnel Claims Army Information Management System (PCLAIMS) 11/04/2011
PCS Move 01/31/2013

Claims Contact Information
I'm Calling From: →
Current Korea Date/Time: Wednesday, January 16, 2019,  11:01:45 PM.
Claims Camp Casey TEL:
Was this page helpful?